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About the Royal Adelaide Hospital Research Fund (RAHRF)

Established in 1981, the RAHRF strives to raise funds to support research and enhanced patient care at the Royal Adelaide Hospital. The Fundraising team raises funds through individual donations including bequests and in memory programs, corporate and community portfolio’s and directly via the Hub.

About the Role

This is a concierge role based in the main Research Fund Hub to provide support to the fundraising team and to assist hospital staff, patients and their families who may want to know more about the RAH Research Fund located on level 3 at The Royal Adelaide Hospital.

Duties

  • Provide the first point of contact for donor enquires at the RAH Research Fund Hub, ascertaining if the enquiry can be directed to a member of the fundraising team or if a general hospital enquiry, such as directions, to the RAH volunteer guides to assist
  • Answering and responding to incoming phone enquiries
  • Restock the Research Fund Hub with brochures, newsletters and other campaign information
  • Restock the Research Fund Hub with merchandise, giveaways and promotional items
  • Handing out goodie bags and other giveaways at events
  • Assisting with presentations and campaign promotions
  • Accepting over the counter donations and issuing receipts
  • Liaise and communicate with RAHRF staff and volunteers
  • Mentor new volunteers as required

Hours of Service

Shift times: 9:00am to 1.00pm and 1.00pm to 4:45pm
Days: Monday – Friday

Location

Various locations across the Royal Adelaide Hospital site.

Special Requirements

  • Have the physical ability to undertake the duties in a safe manner
  • Willingness to complete a clear National Police Clearance Certificate
  • Comply with Work Health & Safety and Infection Control requirements
  • Complete all annual mandatory training and instruction requirements

Person specifications

Volunteers in this role will have the following personal skills, experiences and attributes:

  • Excellent customer service skills
  • Ability to relate and engage with people from a diverse range of backgrounds
  • Effective listening and communications skills
  • Ability to be compassionate and empathic
  • Ability to undertake duties with minimal supervision
  • Reliable and punctual
  • Resilience and ability to handle difficult situations

If you’re interested in finding out more, please contact Gabrielle on (08) 7074 1445 / 0418 894 655 or email gabrielle.cespi@sa.gov.au